Plan the service
Map your existing numbers, opening hours, call destinations, permissions and what should happen if the usual route fails.
Cloud calls with a proper route through.
Amazon Connect brings phone numbers, call flows and contact centre operations into AWS. We can plan, configure and support the online side, from the first test call to the handover.
AMAZON CONNECT SERVICES
The call path is infrastructure too.
Numbers and flows
Set up suitable numbers, queues and flows in your AWS account, then test calls through to the people who answer them.
Website connection
Connect click-to-call and number presentation to your website where there is a clear purpose and appropriate consent.
Reporting and operations
Agree which call records, service checks and reports matter, who can see them and how long they are kept.
Number availability, porting, call charges and features depend on the country, AWS configuration and your agreement. We check these before promising a cutover date or a particular number.
WORDPRESS CONNECTION
Calls can be part of the wider customer picture.
Our Adaptive Customer Engagement WordPress plugin includes opt-in Amazon Connect setup, number management and call-import tools. It is not a replacement for the Connect contact centre, and a plugin feature is not proof that a client account has been connected or tested. We scope and verify each integration separately.
CLEAR BOUNDARIES
Online configuration, not office equipment.
We can manage the cloud service and its website connection remotely. Handsets, headsets, desk phones, cabling, office connectivity and on-site installation are outside this offer. If your agents need those, we will identify that dependency early.
START WITH THE JOURNEY
What happens when a customer calls?
Tell us the current route, number of people answering, busiest periods and what you want to improve. Please do not send account credentials.