Email first
Send an email with your site and the issue. We’ll reply directly and tell you the next step.
Someone in your corner.
Someone who knows your site, listens, and tells you what happens next.
HOW SUPPORT WORKS
A direct conversation.
Planned changes
We agree a sensible route for migrations, updates and launches before making them.
Clear scope
Your beta invitation sets out the included site, allowance and support expectations.
Recovery thinking
We consider backups and rollback when changes could affect your visitors.
NEED MORE THAN HOSTING?
Design, development and strategy too.
AceMedia also works on web design, custom development, SEO, branding and visual content. Those services are separate from the free hosting allowance and are quoted to suit the work. See AceMedia services →
WHEN YOU NEED HELP
Tell us what changed and what it affects.
Email [email protected] with the site address, the page or feature involved, when you first noticed the issue and whether visitors are affected. A screenshot or the exact error message can help; please do not send passwords or customer data by email.
We will confirm the next step and keep the work within the support scope agreed for your site. Planned development, content changes and emergency cover are separate unless your agreement says otherwise. For a new site or migration, start with an enquiry.
LET’S TALK
Tell us about your site.
We’ll review what you need and give you a clear answer about fit, scope and the next step.
HOW WE WATCH
Problems tend to reach us first.
Ace, our Discord operations bot, keeps an eye on every server, database, cache and media bucket, posts each deploy and incident as it happens, and sends a daily AWS digest. Slow PHP requests are grouped by our slow-log debugger so we fix causes rather than symptoms. When you do need us, you talk to the people who run the platform.